Shocking service from Mango - dont use them they dont give continental about there patrons

My wife flew to Cape Town last week, she had our 4 month old baby with her. The service that was received from the Mango staff was terrible to say the least. When checking in at the boarding gate the staff member was extremely rude saying that my wife should know what she has to present to her. My wife had alot to carry wife the baby. While walking to the door of the plane 4 staff members were sitting on the rails as she walked past one of the staff showed his thumb while sucking a toothpick. Not sure what that meant my wife said i beg your pardon and his response what "Stroller". My wife asked for assistance and the one sucking the toothpick walked away. another staff tried to help but was no help at all. Eventually a passenger assisted. Then she got on the plan where the next shocking staff member commented "Oh good Lord" as our baby was crying. Then one of the stewardesses bashed into my wife with the food trolley with baby on lap, winked at the other and then said "Mother and baby need to be briefed" and that was the end of that. Now if i was Mango management and there employee i would be disgusted, the fact that so many things happened to my wife in a matter of 1 hour is totally unacceptable. No this is the last time we will ever fly Mango again, and i will tell my friends, family and colleagues that your service is shocking.