Shocking service from Mango Airlines

It’s been an up hill battle with Mango airlines since the first lockdown we have been unable to receive a refund and get a voucher instead Now we still don’t even have a updated voucher which we will NEVER use. I email and I phone with no response from them. This is the most dissatisfying customer service I have ever experienced all other companies were most helpful during this situation as we were booked on a holiday during the first lockdown and they were most accommodating only Mango airlines are the most unhelpful . A refund should be given as our once in a lifetime holiday was cancelled and we can’t do it again what am I ment to do with money lost in airline tickets for a family ????? I want a refund but I can’t even get a reply on an email and their phone lines just ring!!! This ha scone on far too long and that’s why I’m reporting it to hello Peter some assistance and the decency for a reply! The right thing to do is refund the tickets and reply to unanswered emails… I’m terribly disappointed and upset that such a big airline is so bad at assisting customers! Disgusting