Shocking experience, *****ING MONEY

I have had endless problems with Mango Airlines on multiple consecutive occasions. I try and make payment for a flight booking on their website and I am informed that there was an error with payment, payment has not been processed and I do not receive a booking confirmation. Yet I receive a notice from my bank informing me payment has been processed and allocated to Mango. After phoning the bank and receiving an authorization code Mango still insists they have not received payment and refuse to issue me a booking confirmation. This is after waiting more than 30 minutes for someone to answer their phone. This has happened every time I try to phone and with every department. The staff are very helpful and have a nonchalant attitude, not really caring or helping to help resolve the issue. One person that assisted me informed me that the website was down but as soon as the website is operational again I will automatically receive my booking confirmation. After a few hours I still had not received the confirmation. Mango simply say they have not received payment, they cannot issue a booking confirmation.This is paramount to *****ing. It has happened twice in a row and I will now report them to the Ombudsman, They have left me with no alternative. Shocking service, I will never use this airline again and am cautioning all not to do so either.