Rude Staff with NO assistance with regards to REFUND due to medical reasons.

<p>I have booked a flight for my mum on the 16th of March 2017, unfortunately my mum is unable to come to Cape Town as my Dad has taken very ill and been hospitalized in Durban on Friday the 17th of March 2017.</p> <p> </p> <p>Therefore I have been calling your call centre SINCE Monday Morning ( ********** 100) option 5 and then option 1, which is for Refunds, I am unable to get assistance from anyone. I have called twice. The first time the lady was hard of hearing and said to me she will call me back, I have given her my number. The second call I made which was rudely cut off.</p> <p> </p> <p>As per the voice prompts and info, refunds are done, I would greatly appreciate a refund immediately and personnel contacting me urgently.</p> <p> </p> <p>I finally called the JHB number and my call was answered the second time round, the first time i cut off as usual.</p> <p> </p> <p>After speaking to rude and unhelpful person from flymango who has no name. i was told that i need to get a medical note from my dad' s doctor / hospital / nurse. Really my dad is undergone an emergency operation. this is private and the doctors duty to ensure patient are treated in best interested, ensuring recovery not writing letters to airlines. Nursing staff at the hospital are to ensure the patient is taken care of observed, not writting letters for family members.</p> <p> </p> <p>I will not gain by lying that my mum cant make the flight. This is damn ridiculous to ask for a letter whilst we are going through trauma, stress, worry. </p> <p> </p> <p>I want a refund into my account and i will never fly with fly mango ever or would i refer anyone to this flight.</p> <p> </p> <p>I would greatly appreciate an urgent response and refund.</p> <p> </p> <p>Booking Reference is PLKVJF </p> <p>Cost R997,40</p> <p>Flight time 8:40am to 10:55am</p> <p>DBN to CPT</p> <p> </p>