Rude air hostesses and unhelpful airline

<p>As per phone call discussion I am absolutely disgusted with the service I have received with Mango!</p> <p>I missed the most important job interview of my career due to weather conditions which were not your fault however had to deal with the rudest and most unprofessional people I have ever come across.</p> <p>Once being rerouted back to King Shaka on Friday evening, I had missed my lift and meeting, had to call a friend to fetch me back at the airport, once landing we were told to wait till we could get landing clearance in JHB. Now too late to even go to JHB I asked the air hostess a blonde lady to please let me get off the airplane as I had missed the whole reason I was meant to be in JHB. I was told she will see what she can do, and stood back. After now waiting 20mins I am growing impatient after being told nothing on the same plane. Once a gentleman who was sitting where I was standing waiting made a scene asking me how you as a company you were unprepared for a small situation like this how would you handle a massive one, then only was I instructed to head to the front to speak to another lady called Chantelle.</p> <p>Heading there and explaining my story to her I was repeatedly told, to be patient we will be flying out shortly (a repeated sentence I heard over and over again) regardless of me saying I CAN NO LONGER FLY TO JHB she kept saying the same Sentence.</p> <p>Now in tears with frustration and fear I'm now gonna be stranded in JHB and no one is willing to assist me at all. The gentleman who works at the terminal cargo hold assisted me and made a plan eventually after me having a panic attack and in tears. Finally got off a flight I was told prior that I was held against my own will.</p> <p>When going back the next day to fetch my bag, I was told to go arrivals Ashley would assist me at the door, waiting for 20mins no Ashley now highly ticked off I went back up to the help desk to ask what is happening I was told he's waiting there for you ( you can look at video footage and see the arrival doors were closed and I was standing right in the front) now having to go back there he was with my bag.</p> <p>I was told your call center is only open during the week and would have to call you with my complaint and refund now once calling you and waiting over 10mins to get through I'm told to email. Think your staff need to be a bit more informed in the airport.</p> <p>My first flight experience and it could not have been any worse. I will never get back on a mango flight for as long as I live, I work in the hospitality industry and never have I ever experienced such rude and unhelpful staff who are more interested in selling Fritos then helping a person who is in panic.</p>