****** by Mango due to their negligence.

It has been over two weeks since I first logged a query with Mango for being double charged for a ticket due to a system error on their side. I have sent extensive emails to Mango Refunds, customer care and agents. I have phoned and been put on hold for hours. If it is taken lightly to disregard refunds due to Mango's OWN negligence, then I shudder to think what else is being neglegted. Worst customer service I have EVER experienced.