****** by Mango Airlines

on the 10 Sept 2018 was booking flight on Mango Airline website, when payment of ticket was in progress the website crashed and funds for the ticket went off my account. I did not recieve confirmation of booking and booking reference number. I contacted Mango Airlines shortly after that for a refund but I was not assisted. I have been making frequent follow ups with Mango but am not getting any joy with the Refund Dept. My last interaction was on the16 October 2018 at Mango Airline Guest Services at OR Tambo & i was informed my refund would be processed in 14 days. Uptill today i have not recieved my refund. As i am typing this review i am trying to cal the Refund helpline and have been on hold for more than 15 minutes and still not going through. The manner in which Mango Airlines is dealing with this is appauling and undermines us as customers. Suprisingly, I have not recieved any communication from Mango Airline wrt this matter of which is an indication of how lowely Mango Airlines thinks of us.