Ripping customers off

Hi All

I am completely angry about this 40min check in by mango yet a fly get delayed for over 20minutes. It wrong when a customer is 20min late for check in but right for mango to delay the flight by 20minutes. This is complete ******* to customers. I had a 14:55 flight on the 9th September 2018 with colleagues but they managed to be checked in we were in communication updating me if they have left or not. They left 15:15 which was also late this is exploitation of clients as they want you to pay more . They people who were travelling with me were outside the plane When I wss checking in how can I be told that gates were closed? Popularity and prefential has changed mango services they no longer care about treating people with respect but instead they see a quick cash in system.

And I have experienced that colour of your skin plays a vital role when comes to service delivery.

Harry **********