Ridiculous prices with Mango... Exploiting customers

I am disgusted with mango and their policies.

I made a booking online like i usually do. In error i booked the incorrect departure point, when i noticed it seconds after receiving the confirmation i went online and amended the departure point. Changed from JHB -DUR to DUR-JHB. My initial ticket price was R424.44, after the change i had now paid R867.72.

The reason for me using my Edgar's account for the flights was the fact that i did not have the cash and it is a case of emergency. I called into the call center, 4 times to try and get some sort of assistance. I only received rude, unhelpful people who just wanted to transfer me to the next person. Is it fair for mango to charge me almost double for a flight? A loyal customer who always made Mango my number one flight option. I will report this to the Ombudsman as this is beyond ridiculous.

Here is a breakdown of Mango's ridiculous cost. PATHETIC!!!!!

Most importantly without your customers your staff would not have jobs, they should learn to respect their customers. As for the managers, forever in meetings.

Invoice number: ********** 2 (Copy of invoice) 2019-01-24 R424.44 Base Fare R226.64 R34.00 R260.64 EV - Civil Aviation Tax R23.61 R0.00 R23.61 ZA - Passenger Service Charge R75.44 R11.32 R86.75 UM - ACS Charges R19.13 R2.87 R22.00 SURCHARGE ON EDCON R31.44 R0.00 R31.44 Invoice number: ********** 4 2019-01-24 R443.28 Base Fare R113.43 R51.01 R164.44 SURCHARGE ON EDCON R32.84 R0.00 R32.84 Itinerary change Adult JNB5555 R243.48 R36.52 R280.00