Resolution of Flight Booking Problem Arising from SID Use

I have used Mango Airlines as my preferred flight transport quite often, if I fly. I enjoy their services. On 12 June I booked flights for 6 July-2 passengers , Durban to Lanseria and 14 July Lanseria to Durban-3 passengers. For once, I have a problem.

Below is the message I sent to their Facebook today (with a few additions) I am sending it here out of frustration hoping that someone lays this issue to rest by solving it:

I booked online on 12 June and SID payment did not complete but money was taken from my bank account. I started following this up immediately after booking on 12 June 2018 to ensure that it is done before changes in the Flight prices and for several days over the csll centre and by email to specific guest agents after talking to them. I even emailed mangorefunds@flymango .com. I am now told that the money is there but I must top up because the price has changed. Had I been advised to make another booking immediately, and have the amount paid refunded I would have done so. Unfortunately Mango Airlines could not pick up the payment until yesterday. This enquiry is for 14 July flight: Lanseria to Durban for 3 passengers. This one was not lifted and I have been trying to sort this out to no avail. From the beginning I talked about the two bookings. I was later told that the problem was the reference under Description which was the same for both flights. My bank said that should not be a problem because the notification numbers are different.

I cannot afford the new fares

Thabisile Biyela

Crying out for resolution of this problem.