PR
Poloka R

1 reviews | Active since Nov 2014

28 Jan 2021, 10:08

Rescheduled flight message, I think English must e their 11th language

I got a message from Mango about the change in time for my flight.

Someone please explain to me where in the message below does it make it clear that I booked a flight for 18h40 but now it will be leaving earlier which means I need to arrive earlier for my flight?

1. This message was sent on a Friday 15th, which was confusing for me because my flight was scheduled for the 26th.

2. Nowhere does it say time is rescheduled

3. When I checked in there was no reminder about the changed schedule.

Dear Valued Mango Guest,

Please be advised that your Flight JE162 on the 26JAN2021 is now departing 17H55 Kind regards . Mango Schedule Team.

I would like Mango to reimburse me my accommodation fees and Uber fees I had to pay due to such encrypted updates and I ended up missing my flight.

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