REFUSING REFUND

Hi I booked 3 return ticket's well in advance from Durban to Johannesburg on 29 April 2021, returning on 02 May 2021(REF NO TTQQSV) for a wedding on 1 May.

When rumors started going around, I enquired via email what my options are. Their response was: "Thank you for your email. Kindly note, We are operating as normal until further notice. Should the situation change, we will update everyone accordingly."

So, when I picked someone else up at OR Thambo on 28 May 2021 I was dhocked at ACSA's repeated announcements that all Mango customers should contact Mango directly as all their flights where grounded from 28 May 2021. Needles to say, they were unreachable telephonically and all Mango desks were closed at the airport. The person at the info desk got ACSA on the line for me. They said they have no idea when or if Mango will be flying again soon, and suggested I buy other tickets from a different airline, which I had to do.

Long story short.. After several emails & telephonic enquiries, Mango REFUSES to give me a refund. Even if it was their fault, they only offer refund vouchers, that has to be used within 3 months. NO alternative option! Even if I don't NEED to fly anywhere soon. It is just not their problem!!