REFUND REQUEST

I’m highly disappointed with Mango. I booked my ticket to fly from Bloemfontein to Cape Town on the 2nd of October 2020 (Fligth JE413) well in advance, just to get a messaged-on the 30th of September 2020 informing me my flight has been changed. Phoned the call centre that day just to be informed that my flight has in fact not been changed but CANCELLED!! BIG DIFFERENCE! The guy at the call centre advised me to email MangoRefund to request a refund, as I have to buy a ticket with a different airline (WHICH ENDED UP COSTING ME DOUBLE!!!). I’ve until today send about 40 emails, just to receive NO response or read receipt from Mango. Therefor I decided to phoned the call centre today – after holding for 80min plus – I was told the refund staff members are “working” from home. No supervisors or management can be reached as they are also working from home. CLEARLY YOU GUYS ARE NOT WORKING, SINCE WORKING IMPLIES RESPONDING TO EMAILS (which you are not doing!!). We are in Level 1 of lockdown, surely you guys had more than enough time to ensure your staff members has access to your network, emails and internet. Can someone at Mango please instruct your people to start responding to emails and pay my money back! I WANT MY MONEY BACK!!!! THIS IS *******