REFUND OF TICKET

On 1 Nov 2015 I made a reservation via the Mango SID portal for the below mentioned ticket:<br> RESERVATION D NEL IDNR: ***- NBKRLG FLIGHT JE408 2 NOVEMBER FROM CAPE TOWN TO BLOEMFONTEIN<br> <br> The payment went off my account but at Mango's side nothing went through. I emailed the proof of payment, but the passenger was told he could not get on the flight. I had to make anther payment of R1211,00 into the passenger's account so that he could fly. At the Mango counter in Cape Town he was told that I should phone the refunds department and the money would immediately be paid back to me. It is exactly a week later and still no refund.<br> I have to phone and stay on the phone for hours trying to sort this out or email, but nothing gets done. All I want is my money back.<br> <br> <br> <br>