Refund Not Done

I booked a flight on the 19/10/2015 on the flymango website, it did not give me a reference number, however funds were deducted in my account. I went to their offices and did not get any joy. Did not travel that day and had to come back the next day. The following day, i had to pay another amount in order for me to travel with my kids. I missed work that day and still the issue was not resolved. Today is the 23/10/2015 refund has not been done and no one is getting back to me with my money. I am being sent from pillar to post. R1350.72 plus an additional R1910 might be small waters to the company, but for me that is a lot of money that I can not just let go. Mango Airline should give me feedback as to when they will pay back my money. I spoke to Zizipho PE office and emails sent to mango refund as well as Rashequa Gabriels. Can someone get back to me with my refund?