Really Poor Service & Lack of Concern

Firstly Whenever one calls Mango airlines. You always wait for a minimum of 20 - 25 min before someone actually takes your call. And they have the recoding say \we will be with you shortly"<br> Clearly there is something not right at this airline and the way it is been managed.<br> Secondly recently whenever I try to make a booking or check in they are always off line or online payments are a problem. So via the internet we cannot make a booking and then via the phone you wait forever only to be told that we are off line.<br> It is insane what I need to do to support this airline with my weekly traveling.<br> Finally not to mention the worst delay of a domestic flight that I have ever experienced was on 13 February 2015 flight JE253"