Really Bad Service/Rude Consultant

My boss was late for his meeting and forgot his parcel at the Cape Town Airport and he was flying via Mango. So I'm his PA and he called and asked me to check and find out as to how will he get this baggage. I first called the Mango Airline in Cape Town and they told me that I need to call the call center and gave me the call center number. I called the call center and was put on hold for 25 minutes, and the finally a rude consultant by the name of Kwame Besang answered my call. I explained to her the reason of my call and she then told me that I called the wrong number and need to call the Cape Town airport with my quiry. I then explained how I called the Cape Town Airport first and they are the ones who advised me to call the call center and the rude Mango consultant rep**** by saying"but your boss left his parcel at the Cape Town Airport and not at the call center, so like I'm saying you should call the Cape Town Airport. I found her being rude and have no respect for the customers whatsoever. It's one thing when the Mango flights are being delayed and all but now even the consultants are being rude to clients as well.