Quick to take our money, 6 months and no refund!!!

On Monday 30th March 2015, I had a flight booked from O.R Tambo international to King Shaka Internation (JHB - DBN), it was a flight scheduled for 19H15, during the course of the day, i received a sms stating that the flight had been delayed till after 8pm and then another sms stating that the flight had been further delayed.<br> <br> When I eventually got to the airport to check-in and board, the flight was further delayed (it eventually took off around 11pm or so), I went to the Mango guest care and queried if i could cancel the flight and get a refund and book with another airline, the lady at guest care said it would be fine and I needed to do that with the refunds dept and the call centre the next day. <br> <br> On the 7th April 2015 my mother spoke to Chantal regarding the refund and via email Chantal confirmed the action of the refund. On the 13th May and 11th June 2015 respectively my mother contacted Chantal again as the refund did not come through and requested a proof of payment, both times Chantal rep**** requesting the reference number, this was sent to her. On the 3rd August my mother contacted Chantal again but we have had no response and NO REFUND YET!!!!! PATHETIC SERVICE. Ni****a