Problems changing flight

I am utterly disgraced in the service or lack thereof I have just received.

I flew down to see my sister for my 60th birthday, something that has been planned all year long.

A friend blessed us with a trip to the West Coast and we just got back, sadly during this time my luggage was ****** off the back of my sisters bakkie and I had a breathing machine in there along with all my clothes, perfume and some birthday gifts that I brought with me.

During my week away we ran into major problems and I changed my flight to return to Joburg on Saturday 18 November.

I phoned the call centre in the hopes to have my flight changed back to the original return flight which was for Thurday 23 November at 11:50. I was told that no waiver is considered and I have to again pay to change my flight.

I can understand they have a business to run but for petesake this is just *******. It costs the airline nothing to change my flight and they already made over an extra R400 with my first ticket change.

I am so disappointed because of my health I don't know if and when I can fly again.

Also I was on hold for about 20 minutes and this is also another expense as its airtime I had to fork out.