VJ
Vishal J

1 reviews | Active since Nov 2017

07 Jan 2020, 09:31

Price Fixing and bad service Flymango Airlines

I have been with mango consultants for over 2 hours this yesterday morning 6 Jan 20 and nobody has been able to resolve my issue. I was trying to book flights for 2 adults, leaving Durban on 8 Jan 10:20 flight R1379 and returning 12 Jan 10:40 gomango low fare R599 bringing the total to R3956, but when I make payment it says flight sold out. When I called again the same morning, 1st consultant says flight is available and I should use another laptop, of which I did and as soon as I make payment with credit card, it says flight sold out, when I use a second laptop and mobile, the low flight is still available and seems as if mango doesn't want to allow me to pay for this low priced flight. Called again and second consultant says flight not available, 3rd Consultant, Sello says flight is available and put us through to guest services after waiting half an hour for service on my cell. Was then told that Sello will call back, but no call yet,its been almost 24 hours.

Bad service and pricing fixing is not on as mango needs to honor the flights advertised and explain what's the glitch that flights show not available on certain devices and available on others and for the low mango price and high prices for same flights on different devices. Called Kevin at 15:26 and he says flights sold out and did not have any customer etiquette. I asked to speak to a manager and he put me through to customer services, to a Nondi. She confirmed flight may be available but couldn't confirm booking as their systems were problematic and keeps logging them out. So after a half hour she managed to book the flights, but I had to pay an extra R600 service fee for the booking, which was pathetic, since their system was not allowing me to book the cheaper flight on my device at home. They should have at least given me that concession since I brought up a valid issue and even emailed their Enquiries with pictures and confirmed the issues with their consultants. Still no reply from enquires email as well. This is certainly not my first experience with this and would not recommend this airline.

Regards Vishal Jaynarayan

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