Poor Services no CRM at all.

I am disappointed on Mango Airlines services. Last evening I was in the flight and paid for for my bike and when I arrived in Cape Town after waiting for about 50 minutes or more I was told that my bike was on the next flight and not on the flight I was in.

I told them I will not be able to wait as I have been traveling for the last 26+ hours and after have done a cycle of 570 km tour through 3 countries that I was very tired and needed to be home.

No one apologized from Mango for me waiting at the the CapeTown airport. Even after the flight had delayed 40 minutes.

I was then told it would be delivered to my house. This morning I missed calls from the courier as I was still asleep, which apparently had come to deliver the bike.

My partner was home and awake while I was asleep. No one one came to knock as my gate is always accessible.

When I woke up I returned a call and was told that the courier was here and they still had the bike but would have to find out if they would be able to drop the bike off.

After I made that call I got a call from your Rep saying that they sent the courier and I didn’t respond so I would have to go and collect the bike my self and there is no other solution.

I told This doesn’t make sense as it was Mango poor service that my bike was left behind. And I paid extra fee for their service. Not even an official apology from your company as I didn’t ask to be there in this situation.

Why should I have extra cost and your failure to serve a client. It is now 2 days after arrived in Cape still no one has followed up and I still don’t have my bike with me.

So bad and I wouldn’t even rate the one I did just can figure out how to comment with rating 0%