Poor service, not caring for customers

II made an online booking for a Flight this morning for a Sunday(22 February 2015) 19.15 flight and the payment was deducted from the account but I did not receive a booking reference. I called Mango call centre to find out what happened and for them to obviously give me a reference for my booking. Instead I was sent to pillar to post and was constantly on hold only to start explaining my whole story again with the next consultant I was transfered to. All the agents could not help me and they basically washed their hands off me with my money. Only one lady Noliswe showed some concern by atleast provisionally booking me on another flight leaving at 13.45 on Sunday(22 February 2015) even though it was double the price of the flight I booked! <br> I dont know how I will pay for it since I havent even received my refund cause according to them the payment was not confirmed on their side and the best thing they can do is for me to wait anything from 24hrs to 10 days!!!! I am not impressed with the way my query was handled at all, Mango customer services definitely failed to \continuously strive to make air travel more affordable