Poor service from Mango Airlines

Poor service has always bothered me and at present Mango Airlines is at the very bottom of the list of service delivery in South Africa.

My complaint is about the cancellation of flights: CANCELLED BOOKING --- SZWZJD

Tomorrow it will be 2 months since I cancelled my parents' flight due to my Dad being admitted to Bloemfontein Mediclinic's ICU. He died there 8 days later.

As requested by the consultant who assisted me, I provided a letter from my Dad's doctor confirming that my Dad had been admitted to ICU, prior to his death.

Since then I have also sent his death certificate to Mango, but to date have not received any refund or feedback.

I am highly disappointed with Mango's service!

This complaint needs to be a wake-up call for them!!!