1 reviews | Active since Jan 2016

14 Apr 2016, 09:10

Poor service from Mango

My wife, my baby girl of 22 months and I were supposed to leave for Cape Town, from Durban, on Friday the 1st of April at 17:05. Ref NJHPKG.<br> When arriving at the counter the attendant said that the flight have been cancelled and that they have informed me via email as well as trying to call me.This was a lie. <br> I called the Mango customer care line and the woman on the other end said that they've send an email to [Email Removed] <br> They then said he will try to get us on the next flight. <br> I then received an sms from Mango apologising for the \delay of flight JE361\" and that I should call *** for a voucher.<br> THEN, when we were supposed to leave Cape Town on Sunday 3 April, the same thing again. We arrived at the airport well in time only to be told that the flight was earlier and that we've missed it and that Mango apparently informed us. We sat at the airport for 3 hours before we were put on a flight back to Durban. <br> It really concerns me that Mango first try to blame the customer and when this does not work they try to make alternate arrangements and then they send an sms to apologies and give a voucher. <br> "

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