Poor service

<p>I booked a flight with Mango a while ago I was sorted and will be travelling this weekend and returning next week. </p> <p>However my wife e-mailed Mango to enquire about changing my flight in order for my daughter to join me, the e-mail was sent to Mango 01 July 2017 and again the 5th and the 10th July 2017 respectively, up to now they have not yet made contact with me. I called this morning to enquire about the poor service and I was sent from one department to another the whole time, the one team leader gave me a number for the HOD and her direct supervisor, when I called the number she answered again and told me that this number was her number when I asked if I could speak to someone else I was told that I can only speak to her, her supervisor and the HOD which makes no sense because what if they are not at work. </p> <p>I am not happy about this I mean its been a month without any response, if I did not make an effort this morning I would still be waiting for them to call me or to return my e-mails.</p> <p>I now know why I do not usually travel with Mango, their service is poor and unprofessional as well as unacceptable.</p>