Poor Service

<p>I recently booked a flight for my girlfriend to CT and included the Bidvest Lounge as an extra. I was not sent any voucher number when I did the booking and upon arrival she was refused access.. I am now trying to get the voucher number all day for her return trip and I am being told that they have sent it to IT and will call back the entire day has gone by and no feedback and when you try to contact guest services you can never get through I am on hld now for 30 minutes</p>