Poor service
<p>where do I even start with the poor (to say the least) service we received from Mango on the 11th of April. I booked our flights mid January and paid immediately , I received not 1 but 2 confirmations of our flights (3 passengers) when we got to the airport on Tuesday to check in, we were told very very rudely that our ticket was Not paid and we can not check in, after I supp**** confirmation and documentation we were still treated badly and was told "she" can not assist us please go to information desk "next please" , very rude and very blunt!!! so off we go to the information desk, I do the same, provide all documentation etc as it was sent to me etc, the lady left to speak to her manager, she came back and said they cant help us, they need proof of payment, I then pointed out from their website, if confirmation of flight booking is not received via email , the flight was not booked, I however received 2 confirmations , but never the less I left the rude information centre to the bank, I got the proof of payment (which I had to pay for) went to the information centre again gave them the POP, I was then told the manager is not there at the moment I have to wait, waited for another 15min until I lost it, he then for the first time came to us, not even with a reason for this or anything, just got placed on standby so when the gates closed they gave us 3 different seats, so my 6 year old son my husband and I got placed on different seats..... I asked could I atleast please sit next to my son, but I was then told I can ask the around on the flight if I could switch seats. wow not were we treated like complete idiots with disrespect and that we didn't have money to pay our air tickets but the customers service, well there isn't any !!! myself and my son flew with you end of 2016 but I can assure you I will try and avoid Mango Airlines !!! poor disgusting service from not only the check in counter but the information desk and the manager. well done Mango Airline!!!!</p>
