POOR SERVICE

A letter was sent to [Email Removed] re a really bad experience that my kids and I experienced to the 27/03/2015 and 30/03/2015. A formal letter was sent to the above mentioned address on 31/03/2015 at 21.10 and to date I have not had a reply. A follow up call was made to the call centre on 07/04/2015 and i was trying to explain my complaint to the lady with much difficulty. After about 10 minutes she then decides to transfer me as she could not assist. 14 minutes now into the call the call gets cut. I had given my reference number related to my flight so she could have called me back. To date I have not had a reply to my email and call made on the 07/04/2015.