POOR SERVICE

<p>On 11 May 2016 I had booked a return flight for my son to Gauteng. However, due to some technical/ computer glitches, I was unaware that the booking was processed. I exited the site and booked another flight. Both bookings had, unfortunately, been accepted. I tried contacting Mango Airlines immediately, but, it was after official hours. I understood this and contacted the refunds department the next day. I was requested to put my query down on email. which I did. After numerous follow ups, I was informed on 26 May 2016, that my cancellation regarding the second booking was accepted and my refund will be processed. Furthermore, an official had indicated that it normally takes 7-14 working days for refunds to reflect in the back account. I have not received any refund to date notwithstanding the fact that a further 2 reminders were forwarded. A total period of 21 working days has since elapsed.</p>