POOR SERVICE

I logged a complain with Mango airlines after my bag was searched when I was travelling from JHB to DUR. A case was opened (reference D15098) I was told to do an affidavit and attach a bank statement, which I did. I was told that I will be paid according to their policy. 2 weeks passed without any word from them, I did follow up and was informed that it takes 3-4 weeks to pay. On my affidavit I mentioned that two bottles of perfumes were ****** and a pair of sneakers.

On Monday 14 August I was paid R140.00 by Mango Airline. This money amounts to my airtime I called them to log a complain. How do they expect me to replace any of the items for R140.00? my items ****** cost around R5000.00 I didn't expect the full amount but I can't replace anything for R140.00. I informed them that I am not happy about this and I have not received any feedback, that is why I am asking hellopeter to assist on this request.