Poor Customer Service and *********** Staff
<p>I had a flight booked for Sunday, 02/07/2017 departing OR Tambo International Airport at 19h40. I then recieve an SMS on the morning of Sunday notifying me of a delay. Departure was now 20:25. I then head to the airport and check in. I ask the consultant, what was the reason for the delay and the response was that all flights have been rescheduled and they have no reason why. I recieve my boarding pass and head to the gates. My boarding pass had gate E2, so I head to gate E2 only to find out that there is no passengers waiting to board and the wrong gate number was printed on my boarding pass. I then run around trying to figure out the right gate number. Eventually I find the right gate number and its past boarding and departing number and start to wonder what is going on. I speak to Mango flight attendants and they have no idea, I call the call centre, the 1st call the consultant dropped the call, the 2nd call, I asked the consultant to hold so I can take the number of OR Tambo customer care and he also drops the call, the 3rd call, the consultant just transfers me and the 4th call, after ranting and raving I am provided with the number. I then try for almost an hour trying to contact OR Tambo customer care and the number just rang. Eventually we figure the flight was delayed yet again. After all the drama and inconveneience by poor customer service and *********** staff who are paid to act pretty at the airport with no customer service values and knowledge, I board my flight and return home. I have had nothing but poor service from Mango Airlines from day 1. You guys really need to be on top of your game and keep your staff up to date. Also train them on customer service and telephone etiquete and not to just look pretty. Kulula is excellent and compare there prices and service to Mango Airlines, they are far more cheaper and the customer service is great. It is sad, I might just get a standard response from the Mango Airlines but thats just how it is, people get paid to send standard responses (emails). </p>