Poor customer service

Hi,<br> <br> I booked a flight for my aged mom to travel from Durban to Cape Town. Medical assistance request ignored up until the afternoon before the flight. Called the medical assistance line and after 20 minutes of holding on I gave up. I then called the Cape Town customer service line and after a long hold managed to speak to a consultant who then indicated that someone from the medical assistance side was available and put me through. After another 20 minutes of holding on I gave up. No confirmation received for medical assistance. My mom will have to risk injury as happened previously to fly tomorrow morning.