Poor customer service

I sent Mango various emails regarding appalling service during one of their flights almost a month ago<br> No has bothered to respond<br> In short, a flight was delayed 3 hours. They knew about this early enough to inform us. I was stuck on the airport with 20month old twins<br> When boarding gates were changed so were the levels. The lift was broken which means I had to carry my babies and pram up the stairs - not one of the ground staff wanted to help. I had to approach strangers<br> Embarking and disembarking no staff offered to help assemble my pram with two screaming babies. They just looked at me <br> Once again a stranger had to help<br> This is unacceptable <br> The fact that no one even bothered to apologise after my email just strengthened my standpoint that ill avoid their flights like the plague<br> I'll also insure that I bad mouth them to everyone I know<br> Everyone has a bad day and a simple apology would have eased my mind<br> But now I'm annoyed with their non existing customer service <br> Seems like their poor customer orientation pulls through all levels of the company