Paying R300 for a correction of a name that was caused by the Inferior Online booking system of Mango Airlines

Booking Reference RMTSWN On 2nd November 2019 my daughter, her mother and myself, we were booked on flight Mango JE 134 from Cape Town to Johannesburg schedule to leave at 6H20. While we were checking in the Attendant who check our booking details notice that my daughters details did not correspond with her Identity Document. She informed us that in order to rectify her name it is going to cost us R300 extra otherwise she will not be allowed to board the train.

I told the attendant I typed in all the information myself and I never typed in my daughters second name the online system of Mango registered the information automatically. The Attendant refer the matter to another person who I assume was a Senior or Supervisor. This Senior/Supervisor had a stinking attitude I could hardly belief a person who is serving customers who is suppose to be friendly and helpful could adopt an attitude like she had.

Forced to pay R300 for the name changed in order to ensure my daughter board her flight caused a lot of trauma to my daughter cause she was a guest at the function scheduled at 14H00 for the same day. We tried the Mango website to determine where we could file a complaint of this nature, Our effort was rewarded with more frustration as the website of Mango like their Online booking is a disaster flaw with user unfriendly processes and systems. Although Mango is claiming to be the cheapest it is far remove from the truth. Their Service delivery stinks and we will never use their services again.