Pathetic unprofessional service

<p>Flight between Jhb & Cape Town booked 1 year back and fully paid - no wait for Mango Bicycles would have gone with </p> <p>1 week prior to flight and can not get them to get bikes off the ticket. Numerous calls, endless holding on, eventual "system slow" (only on queries) but never to accept payment!</p> <p>Tried General enquiries, email and Customer (non)Care. Numerous calls later and no joy. Apparently we have to fly 1st before bikes can be removed and voucher issued! I wished to use the voucher against the cost of my (changed) upcoming flight. The last "supervisor" I insisted speaking to after the usual holding on, never answered. I have to email Customer Care.</p> <p>I am disgusted at the holding on, tardy responses and general inability to actually help/do more than just fleecing us out of money. I have no interest in flying soon (definetly not Mango!) so why delay issue of refund till after upcoming flight. Are tbey hoping we'll give up using voucher and have it expire? Sad, sad, sad! Should've checked Hello Peter before making a booking!!</p> <p> </p>