NT
Nolubabalo T

1 reviews | Active since Jun 2019

03 Mar 2021, 09:25

Pathetic service offered

Good day,

Ref : TSKJRX

Can you acknowledge receipt of the email

“ this is the scenario : I booked a flight online and paid for , I get to the Airport for my flight with taxify which costed me R500.00 from where I came from to the Airport ,

I get to the Airport , the flight was cancelled with no notification , with no refund whatsoever ,

I had to pop another booking cost (where do you think the money grows from trees ? worse during these hard times I NEED MONEY ASAP

And I will not wait for 7 working days (I need the money as in yesterday ) , cancellation of flight was a pathetic service and inconvenience too ,

What if I didn’t have money for another booking (of which I borrowed with interest and I will not incur interest for Mango I have my own debts )

Mango has offered a pathetic , disgusting service and does not think about their customers

Like really what If I did not have money ? (I didn’t have money to go back where I came from / I didn’t not know any1 where I was at )

I will be publishing this on social Media , Hello Peter etc etc , the Pathetic service offered by Mango

Thanks

0
Replies (2)
NT
Nolubabalo T's update09 Mar 2021, 09:40
Reviewer Update
Under the Denied Boarding Regulation the airline is obliged to offer you assistance if your flight has been delayed or cancelled. Depending on the length of time and circumstances of your delay, you could be entitled to:

  • A refund or alternative flight
  • Food, phone calls and accommodation
  • Fight cancellation compensation
  • Delayed flight compensation
I would like to claim the compensation for the cancelled flight by Mango as well
NT
Nolubabalo T's update09 Mar 2021, 09:42
Reviewer Update
none of the above and on top I still have not received my money that I purchase the flight ticket