Pathetic Service Mango

I am absolutely disgusted with the service received by the Mango Airlines check-in staff on my flight from Cape Town to Johannesburg. I flew down with my daughter and I took her car seat, checked-in in Johannesburg with no problem and no additonal charge. Upon checking in, in CT I was told I now have to pay for my car seat. This is absolutely unacceptable when you allow someone to board the previous flight without paying and now making someone pay. I was also told that my car seat is not a car seat and if I dont want to pay, I should just leave it. They were UTTERLY unhelpful and even the manager wouldnt assist to find a solution. She checked on the previous flight detail, agreeing with me that I was not charged and allowed to take and just said, well its not my problem they didnt do their job in JHB. Then later the manager, when talking to staff, said "Jou Gat man" referring to me. I confronted her on the spot and she said was EXTREMELY rude and UNPROFESSIONAL. She is not worthy to be any manager as she has no people or problem solving skills. I dont understand how can you allow someone to check in a specific item one way and not the other. They allow people to take full sized prams all the way through to the plan door with a car seat attached but I am not allowed to check my car seat. On top of this they refused to provide their names, and for a manager I am just astonished that you wouldnt provide your detail. To me that indicates she knew she wasnt doing her job. The manager speaking poorly of a customer right in front of their face, is very unprofessional and that is the example being set by management, no wonder their staff are pathetic too.

Then on top of all this, at CT the dont allow parents with kids to board the plane first, stating that they dont do that, however, in JHB this is apparently the policy. The inconsistency is just unbelievable.

I am so disappointed with this experience and will not fly with Mango again if I can help it.