Pathetic Service & Less than helpful

<p>This morning my wife was busy making a number of travel arrangements for family flying to Durban from all round the country for a funeral. One of the legs unfortunately required a booking from Lanseria to King Shaka through Mango. In the muddle of all the different bookings on websites from everywhere she by mistake selected the wrong date of the flight. In under 2 minutes of doing that booking she called Mango to explain the error and asked please to have it corrected. In response to that we get told oh well read the T&C’s you accepted so you will have to pay a penalty of R560 and that wasnt negotiable. Seriously what was even done between that booking and the call, nothing! It would have taken ZERO effort to help a customer in need but instead its easier to be unsympathetic and lazy. So heres a T&C that you can read since that’s your attitude, Good luck turning around your R37 MILLION LOSS with your **** poor costumer service. Really will do everything in my power to avoid ever having to use Mango for any of my travel in personal capacity or for our company as a whole. DISGUSTED…</p>