Pathetic Service from Refunds department

While booking tickets online Mango double debited my credit card. Only one booking confirmation was triggered and I only became aware of the double debit when looking through my bank statement. I contacted the refunds department on 14 September 2015 to request a refund. I have been following up with them every week. The only thing I receive is *********** service by call centre agents as well as the manager Shantel who after a month cannot tell me where my refund is. The only response I receive is that the refund takes 7 to 14 days to process. Empty promises are made to contact me with a follow up on my refund and I have yet to receive any feedback. One month later and I am no closer to receiving my money or any feedback as to why I have not been refunded.<br> <br> Now I know why Mango is the cheapest airline, because they obviously hire cheap labor that cannot do their jobs effectively. <br>