Pathetic Service from Mango Airlines, after been delayed with 13 month old baby for more than 6 hours.

On Saturday 14th, I booked a flight for 3. My husband, my 13 month old baby and myself. We got to the airport at 12:45pm which was exactly correct, as our flight was at 13:45pm. I was attending a function hence the time of my flight. I had a choice of vehicles to use to drive up to Johannesburg but I chose the convenience of a fight over driving because of my 13 month old baby. We are utterly disgusted with the lack of communication, empathy, and any sort of courtesy from Mango airlines. Our flight boarding gate changed, which made us walk from 1 end of the airport to the next. We then joined a queue, and passing the time of 13:45...we wait and wait. We continue to wait, and the staff dont seem to know whats going on. Plus there is no plane waiting for us...so the concerns start to rise. Via the g**** vine we hear that the plane is "GROUNDED", not exactly sure what thats supposed to me but in my understanding, we have no plane due to a fault. We are then told to join another flight, only to find out that the previous Mango flight did not leave and we are all now joined onto a new flight. With my 13 month old child I join the queue...my kid is restless and asked for a chair or something as I needed to feed her. I was denied assistance and I sat on the floor to feed my child her bottle of milk. Again, I could have been doing this in the comfort of my car but no I chose to fly with Mango Airlines. They then change all airline tickets to be the same...good and well we are all on the plane at 15:15. The plane is ready for take off, and we are not moving. Then the pilot makes and announcement, that there is a faulty switch and the plane will not be leaving the airport. Why let us get onto a plane and then realize there is a faulty switch...unacceptable. We get off...my husband waits for over 45 minutes to get our bag, whilst I joined the queue of customer service to see whats going on. A gentlemen after a while comes and tell us, we have an option for another flight at 6, if interested give our ID`s to him, so I obliged. He also advise to get a meal voucher for and we where now starving. At 17:15, we got our meals then boarded the flight, safely reached with FLY SAFAIR AIRLINES. I sadly missed my function due to the incompetency of MANGO AIRLINES, and the most up setting, frustrating, annoying, was the lack of communication from Mango Airlines. Not a single person from Mango, could communicate with us poor passengers who spent R2400 on tickets and approximately 6 hours in an airport with a 13 month old baby. Absolutely disgusting service. We want to be compensated. We missed our function, my child was uncomfortable, we where hungry, and we where treated very very badly. Not 1 single person from Mango had any sort of remorse within them to communicate with us as humans.