Pathetic service from Mango Airlines

I was one of the unfortunate passengers aboard a mango flight on 28 September from Durban to Johannesburg departing at 19:25pm.

I reached the airport at 17: 30pm and proceeded to check in. I was assisted by an unfriendly Indian girl. She handed me my boarding pass and I noticed it said boarding at 20:00pm. So I enquired. This is something that should be explained to a passenger. She did not even say theres a delay. I never recieved any notification from Mango saying there will be a delay. It is rather unfortunate i did not get this rude staff members name who seemed angry with me!!!!.

I sat and waited awhile and witnessed another staff being EXTREMELY rude to another passenger. The staff said that she does not own the airline etc. Is this the calibre of people you hire to represent your brand????

Being in a field where I myself render my professional services to the public, I cannot accept this behavior from your staff!

Our flight kept being pushed later and later.

We eventually boarded and it was a miserable flight indeed. I had a severe migraine and I have a medical condition. The light on the side panel in the plane kept flickering making the journey unbearable for me. Once again the staff did not ensure my comfort.

I needed to take medication which i could not as it was in my check in luggage.

When we landed yet another delay getting off the plane as well as a delay receiving our luggage.

Mango is definately a low class airline, with staff that have NO customer s****s what so ever!

We had to endure hours at the airport and were not even made comfortable.

Apart from the long delay, i had a miserable flight and I was left feeling ill.

Time is money in this world. With these delays other costs incured. Had my flight been on time i would have reached at 8:30pm but instead only reached my car in long term parking after midnight. These extra hours at long term come out of my pocket!

All flights were delayed due to weather and delayed by an hour but only Mango was delayed by so many hours. This does not make sense as we all went to the same city. It just shows how *********** this airline is.

Your staff need to be trained in customer service.

I work with the public and will definitely share my experience with everyone!

Awaiting a reply from management. I have sent emails and mango just never responds!