pathetic service from mango

<p>I departed lanseria airport on the 09/07/2017 checked in 20 mins before flight time and was checked in beautifully on the 14/07/2017 got to king shaka airport to fly from Durban back to lanseria, my flight was scheduled for 16.45 I got to check in exactly at 15.15 the lady in front of me was boarding the same flight she got told she was late but was assisted with no hassle..</p> <p>I got to the check in counter and was blantantly told sory youre late the flight has left you can book another flight tomorrow I had my 4 year old and 6 year old with me, your staff were unfriendly, their body language and facial expressions were rude and uncompassionate and it was a petty cos I was now at their mercy after 5 mins of pleading and arguing about the inconsistency in rules they then decided I can make the check in after telling me the plane has left,, now they decide I need to run through the airport with my babies and baggage after humiliating us and making us beg for assistance once we get to the other baggage place I get refused for my bags to be checked in and they send me back to the check in counter</p> <p>your staff all 3 off them tell me we don't know what will happen to your bags u can leave them here I am now asking them ok tell me what to do and their response is I can take the flight but they don't know if the bags will come stubbornly incompetantly giving me arrogant responses in full view off the airport, your front desk staff then tell me we tried to help u buy letting you through we cant garantee wot will happen to your bags, how do u stress people out like this during flights how do traumatise kisds to the point thye dont even want to fly my kids were tears traumised from the rush I was in tears we boarded your plane complaining to the staff after reaching the boarding gate where they put us as ease saying not to stress we were not late its ok.. is this how you treat clients I am so horrified at the pathetic service from mango and even worse the inconsistent treatment from your staff the cabin crew and boarding gate staff had actually been so polite what was the need for your check in staf to be so unnessaruy and even more heartbreaking was that my kids were looking forward to the flight and u guys let the previous passenger go through with no hassles, how do u guys advertise that you guys give great service and comfort when you emotionaly wreck your clients, i paid for my tickets 3600 to be exact u didnt give me the flights for nothing its your staffs duty to help passengers they just stood there and said we dont know.. im in service myself after humiliating my family and traumatising my kids i will not rest until someone from management call me</p> <p> </p> <p>my booking reference is PQRGZZ</p> <p> </p> <p> </p> <p> </p>