1 reviews | Active since Nov 2016

05 Nov 2016, 17:58

Pathetic service

<p>5/11/2016 I had booked 2 tickets online for this day for my 6 year old son and mother from Durban to Johannesburg upon arrival at the check in counter an extremely rude woman says that my son and mother will not be able to sit next to each other, which mother in their right mind would want to be away from there child especially on a plane, besides her arrogance and unwillingness to assist she swears me in Zulu being in the customer relations field for 6 years I have been sworn at and yelled at but not once have I ever disrespected a customer. The customer service I have experienced today made me realize how pathetic the customer service in South Africa has become. Never will I ever use Mango airlines or recommend them to anyone, I will not stop here either I will use every form of advertising to tell people about their appauling service.</p>

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