Pathetic Service

<p>My flight was booked on the 20/07/2016 from Dbn To Jhb on the 25/07/2016</p> <p>Booking refernce number NTLYVB</p> <p>the flight was delayed for 4 hours, and when we got to the airport and checked in, the flight was to leave at 9:30 pm</p> <p>before the flight, i did advise the ladty that i was not feeling well, and then she called me from ********** 081 and advised that they are awaiting for me to board, i did explain that i wasnt feeling well and what is the procedure if couldnt fly...the lady, Named TULI advised that i need to go to the Mango counter and advise them for a refund and a re-scheduled flight for another day.</p> <p>i went to the counter and no one was there, i went to baggae claim, as the lady advised they will release the bags to me.</p> <p>i called the call centre on the 26/07/2016 and was advised that the flight had taken place, which i am fully aware of, and i was advised that there was no note on your system to say that i didnt fly, so there is nothing anyone can do, this is not exceptable and is utter nonsence.</p> <p> </p>