Pathetic Service

I am on flight JE 275 and the flight has been delayed for over 4 hours now. I understand due to weather sometimes flights do get delayed however, I do think better customer service should be given. The people at the counters have given us a R60 meal voucher. I want to know in this day and age with a 4 hour delay what can a person do with R 60? Also, this was for wimpy however wimpy closes at 9pm what am I supposed to do for the next 2.5 hours? Mango has not even handed out water or anything of that sort. Why can mango not SMS or email people that the flight is so terribly delayed so that we may stay at home and come later? I am terribly disappointed and I am a frequent flyer with mango. However, I think due to the lack of customer service I won't be flying with them any longer. I cannot even get water at this point as all the shops are closed and mango cannot even provide this to me. I would love for u to check my husband and my flying records and see how often I do fly with mango and realize due to pathetic service I won't be using this airline any longer!