PATHETIC service

Good day<br> <br> To whom it may concern, if any<br> <br> I've been struggling since August to get a refund done due to a double booking since then I have been sending numerous e mails making numerous calls but the lack of service from Mango is PATHETIC I fail to understand how a company like this can be successful with the PATHETIC after sales service they provide, I have been dealing with different people yet all giving me the same PATHETIC service its easy for Mango to take your money and smile but when it comes back to service after that it is totally horrific service that you receive I dont want to know how much money and time I have waisted to get this problem resolved but still no results.<br> <br> From an outsiders point Mango really needs to focus on getting their team trained on what after sales service means because they way it looks to me that have no clue as to what that is<br> ....they are never in the offices can not deligate queries to sub ordinates to sort out whilst they are not there,because the customer can just wait another week till im back in office, let me tell you it is clear that Mango airlines cares about nothing more than getting your money after that you are useless to them<br> <br> Marie