pathetic service

As a frequent flyer I was Booked on flight from durban to Cape Town at19h15, after finishing early we requested to be booked on earlier flight but was frankly told have to pay R3000 to fly 2hours earlier. <br> I declined the pathetic service at durban mango, but without any notice was delayed from 19h15 to 20h30, but I must just accept that without being refunded for my inconvenience as they refused just to place us on an earlier flight. .<br> As a frequent flyer with mango with up to 45 flights per year, I believe that this is no customer service and pathetic attitude. <br> I expect an refund.