Pathetic service

I was doing a booking redeeming voyager miles online on your website on the 1st of April but your website did not give me a reference number got message below instead: Inline image I called your customer service spoke with Kevin who confirmed he cannot see any booking of mine on his system, he suggested I redo booking using my name as surname and surname as name, I did that still did not get any reference. I called Kevin again and explained that I did as he suggested but still no reference. He then suggested I redo booking and pay cash and then Mango will reverse miles redeemed and refund me R223 taxes I paid. Since 1 April I have been struggling to get refunded and voyager miles reversed