1 reviews | Active since Mar 2016
Pathetic, Rude, Unacceptable attitude
I am in absolute disgust and angered at Mango Airlines call centre. I called to find out prices anout website prices and over the phone and wanted to know which is cheaper and why! The attitude of the lady named Phumeza was extremely rude! Sge refused to explain anything further and just kept silent on the phone when i asked questions.i asked to speak to a manager of which i then spoke to akhona.he was exactly the same,non apologetic and refused to help.he said his worker dod nothing wrong. He cant get anyone to call me back in the future.when i asked for a simple apology he refused.he said i must call QA to query further.he also kept silent when asked questions as if im talking nonsense. As people who work in a call centre representing Mango airlines,this representation was pathetic!and i told him his not representing himself but a company,he still didnt care.he didnt bother at all to calm me down being the customer.i dont think he is even a manager coz he definitely lacked management skills. This is completely unacceptable especially after asking for just an apology for their attitude and he says no!never delt with this kind of behaviour that aggrevates a customer more!
