Pathetic Mango Airlines Service

We have a flight booked for Sunday 27 December at 20:40 from Durban to OR Tambo. We were going to visit family in Umhlanga and the flight was booked for our return. The family informed us on Sunday 20 December 2020 that they were COVID positive and that we had to cancel the holiday. We started the process of contacting the airline on Monday 21 December 2020. After holding on for 50 minutes there was no answer and we decided to phone the next morning. The next day we phoned and after 20 minutes we decided to choose another option by selecting "booking a flight" and someone answered after 10 minutes. They were unable to help and transferred us to the guest care line and also gave us an email address. After holding for 30minutes with no answer we decided to rather send an email. We sent an email with the needed documents (stating that the family members were COVID positive) on Tuesday 22 December 2020 and still haven't received any response. We also phoned Wednesday Thursday and Saturday - to NO avail. We also sent 2 more emails with NO response.

We had no issues receiving vouchers or changing flights with our flights booked with Kulula and British Airways.

Not sure if they are *********** or just ****** but I have had it with them and will never book with Mango again. I urge everyone to not make use of their services.

Lets see if they ever respond.